about us

FAQS

What is your return policy?
Our return policy allows for returns within 14 days of receiving the item, provided the case is in its original condition and packaging. Please review our return policy for more details：Refund policy
How long does shipping usually take?
Shipping times may vary depending on your location. Typically, orders are processed within 1-2 business days, and shipping takes an additional 4-9 business days. Please refer to our shipping policy for specific details：Shipping policy
Do you offer international shipping?
Yes, we offer international shipping. The price of the product includes customs duty, please feel free to buy.
Can I track my order?
Yes, once your order is shipped, we will provide a tracking number that you can use to track your package's progress.
Can I make changes to my order after it has been placed?
We strive to process orders quickly; therefore, once an order is placed, it may not be possible to make changes. For any order-related inquiries, please contact our customer support as soon as possible. If an order has not been confirmed for shipment, we will do our best to make changes for you. If an order has already shipped, it may not be possible to make changes. Thank you for your understanding.
Do you offer discounts or promotions?
Yes, we periodically offer discounts and promotions. Please sign up for our newsletter or follow our social media channels to stay updated on our current offers.
How can I contact customer support?
You can reach our customer support team through email, live chat on our website, or by phone. Please visit our Contact Us page for all contact details.What payment methods do you accept?
We accept a variety of payment methods including credit/debit cards, PayPal. please select your preferred payment method during the checkout process.
Why customize water cups？

We created this brand because we found that everyone wants to show their unique side, but the mass-produced water cups on the market can't meet everyone's needs. We hope to provide a custom service so that everyone can have their own exclusive water cups, which can have their favorite photos, patterns, or choose the material and color they want, so that the water cups can become an expression of themselves.
Is the customization process complicated?
Not at all! just need to upload your favorite design elements on our independent site, or tell us your creative ideas, and leave the rest to our professional team. From design to finished, we strictly control every link to ensure that we present you with high-quality custom water cups。

*Goods received can be returned to you; if the seller does not receive the goods, no refund will be made; if there are other needs, communication can be.